Welcome to the Sangloss FAQ center — your go-to place for answers about shipping, returns, delivery times, tracking updates, payments, and our premium Christmas gift boxes. We’ve gathered the most common questions from our customers to help you shop with confidence. If you need further assistance, our support team is always here to help.
Sangloss is a holiday-focused lifestyle brand dedicated to creating beautifully designed Christmas products — especially premium gift box sets that elevate your seasonal décor and gifting experience.
We offer fast and reliable shipping across the United States.
We currently ship within the U.S. only.
Orders are typically processed within 1–2 business days. During peak holiday season, processing may take slightly longer, but we always do our best to ship your order as quickly as possible.
Yes! Tracking information will be uploaded as soon as your order ships. You can track your package anytime using your tracking number on our Track Your Order page.
We accept returns within 14 days for any product that arrives damaged, defective, or not as described. If this happens, simply contact us within 14 days and we will provide a free replacement or a full refund.
For change of mind requests, we may offer partial refunds or store credit, depending on the situation.
To ensure a smooth and fast experience, most cases do not require sending the item back.
If a return is necessary, our support team will provide simple instructions.
For any questions or support, please reach out to us at: support@sangloss.com
If your item arrives damaged or defective, simply email us with your order number and photos of the damage. We will replace or refund your item right away.
We accept all major payment methods including:
All payments are fully secure and encrypted.
Yes! Our Sangloss gift boxes arrive fully assembled — no complicated setup needed.
Absolutely. Sangloss Christmas Gift Boxes are made to be durable, reusable, and long-lasting, making them perfect for yearly holiday traditions.
Yes! Many customers use them under the tree, on shelves, entry tables, or as part of festive displays throughout their homes.
You can reach us anytime at:
📧 support@sangloss.com
We typically respond within 24 hours.
If you have any additional questions, feel free to reach out. Our team is always happy to help with anything you need — from order updates to décor suggestions.